CloneOps.ai Terms of Service

1. Parties and Agreement Structure

  • The Terms of Service (“Terms”) are between CloneOps.ai, Inc. (a Delaware LLC) and the Customer.

  • The agreement includes an Order Form, these Terms, and referenced Schedules (A & B).

2. Service Description

  • CloneOps.ai provides access to a web portal and AI-driven voice, text, and email technology (“Services”).

  • Services may include future enhancements, updates, or new features.

  • Standard support is provided via email or phone.

3. License and Use

  • License: Customer receives a limited, non-exclusive, non-transferable, non-sublicensable, royalty-free license to use the Services for its own benefit.

  • Authorized Users: Customer may permit contractors/agents to use the Services, remaining responsible for their compliance.

  • Restrictions: Customer may NOT:

  • Disclose/distribute the Services to third parties.

  • Copy, modify, adapt, display, or create derivative works.

  • Rent, lease, resell, or transfer rights.

  • Use for time-sharing or service bureau purposes.

  • Reverse engineer or decompile (unless permitted by law).

  • Remove or alter CloneOps.ai trademarks or notices.

4. Access and Security

·       Customer appoints an administrator to manage user access.

·       Customer is responsible for the security of credentials and all account activity.

·       CloneOps.ai implements reasonable technical, administrative, and physical safeguards for Customer Data.

5. Third-Party Services

  • Some Services may integrate with third-party services (“Linked Services”).

  • CloneOps.ai is not liable for the functionality, security, or data processing by Linked Services.

  • Use of Linked Services is governed by their own terms.

6. Term and Termination

  • Term: The agreement starts on the Effective Date and continues as long as an Order Form exists.

  • Termination for Convenience: Customer may terminate within the first 30 days (Trial Period) with written notice.

  • Termination for Breach: Either party may terminate for uncured material breach (30-day cure period).

  • Other Termination Events: Immediate termination possible for insolvency, bankruptcy, or liquidation events.

  • Effect of Termination:

    • If CloneOps.ai breaches, Customer may receive a refund for unused prepaid fees.

    • If Customer breaches, all unpaid fees for the term become due.

    • Certain sections (e.g., confidentiality, IP, liability) survive termination.

7. Fees and Payments

  • Fees are detailed in the Order Form and Schedule B.

  • Platform fees are billed monthly in advance; usage fees are billed after month-end.

  • All fees exclude taxes (VAT, sales, etc.), which are billed separately.

  • Non-payment may result in immediate suspension of services.

  • Billing disputes must be submitted in writing within 30 days of invoice/charge.

8. Customer Data & Privacy

  • Privacy Policy page

  • Customer is responsible for the accuracy and legality of all submitted data.

  • Customer retains ownership of data but grants CloneOps.ai a license to use it for service provision, development, and improvement.

  • Data may be shared with third parties as necessary for service delivery.

9. AI Services

  • Outputs generated by AI may not be free of third-party IP rights; CloneOps.ai does not guarantee non-infringement.

  • Customer is granted a non-exclusive, worldwide, non-transferable license to use AI-generated outputs.

10. General Provisions

  • In case of conflict between the Order Form and the Terms of Service, the Terms of Service take precedence.

  • The agreement is governed by Delaware law (unless otherwise specified).