PCS embeds CloneOps.ai voice automation into Cortex AI, giving fleets practical tools to reduce manual calls, save time, and capture more margin.
Houston, TX & Fort Lauderdale, FL — October 7, 2025 — PCS Software recently announced the addition of voice agents powered by CloneOps.ai into its new Cortex AI platform. These agents automate freight-related phone calls directly inside PCS workflows, helping fleets eliminate repetitive tasks, reduce empty miles, and give their teams more time to focus on what matters.
Unlike standalone AI tools or bolt-on integrations, PCS orchestrates voice agents inside its Cortex architecture. This ensures automation is contextual — tied to real loads, lanes, and capacity — and aligned with the sophisticated workflows that PCS customers already rely on.
“CloneOps.ai brings an impressive voice technology engine, and we’re excited to embed it into Cortex AI,” said Mark Hill, CEO of PCS Software. “The real power comes from PCS orchestrating those agents across workflows — that’s what transforms automation into time back, efficiency, and new margin for fleets.”
For mid-market carriers, the impact is immediate. Instead of burning hours cold-calling shippers or brokers, handling routine follow-ups, or fielding calls from the field, fleets can rely on embedded voice automation to do the work in the background. Structured responses are logged directly into PCS, so opportunities flow naturally into the same system that dispatchers and operators already use.
“With PCS, our voice automation isn’t just another add-on,” said Brian Work, President of CloneOps.ai. “It’s built into the workflows fleets already run on. Together, we’re giving carriers and brokers enterprise-grade tools to move more freight, faster, without extra complexity.”
Key Benefits for PCS Customers
Voice automation powered by CloneOps.ai, embedded into PCS Cortex workflows
Automates repetitive calls to shippers and partners
Captures responses as structured opportunities directly in PCS
Frees time and resources, giving fleets more capacity to grow
Adds new margin by reducing wasted effort and empty miles
Together, PCS and CloneOps.ai are helping fleets replace manual calls with intelligent automation — freeing up time, improving backhaul utilization, and giving teams the capacity to scale.
About PCS Software
PCS Software is a leading provider of transportation management solutions, dedicated to empowering carriers, brokers, and shippers to streamline operations, improve efficiency, and maximize profitability. With a suite of advanced software tools, PCS supports the entire freight lifecycle from planning and execution to compliance and analytics. With Cortex AI embedded, PCS TMS turns data into decisions — helping customers work smarter, faster, and more profitably every day. To learn more, visit www.pcssoft.com.
About CloneOps.ai
CloneOps.ai powers business communications with AI agents that handle calls, emails, and texts across the business lifecycle. Built by logistics operators who understand the industry’s bottlenecks, CloneOps.ai delivers automation that eliminates friction and accelerates results. Learn more at www.cloneops.ai
