Fort Lauderdale, FL & San Francisco, CA — October 14, 2025 — Chain, the AI-powered freight visibility platform, today announced a strategic partnership with CloneOps.ai, the leader in AI-driven business communications for logistics, to automate Track-and-Trace and Booking workflows across broker and 3PL operations. The partnership is designed to eliminate manual operational work, reduce overhead, and accelerate carrier communication for improved productivity and scalability.
Through this integration, CloneOps.ai’s communication automation layer is embedded directly within Chain’s freight platform. Phase one launches Track-and-Trace automation, where AI agents handle proactive shipment updates, check calls, location tracking, and exception management. Future phases expand into Booking automation, enabling AI-driven offer management, carrier outreach, confirmations, and scheduling.
“Our partnership with CloneOps.ai brings together two powerful AI platforms to make freight operations smarter and more efficient,” said Kevin Coomes, EVP Sales at Chain. “Adding voice communication automation to Chain unlocks new ways to handle driver and dispatcher interaction for Track-and-Trace. We’re excited to continue expanding this partnership into carrier selection and booking, giving brokers and 3PLs a faster, more scalable way to manage daily operations.”
The integration builds a connected automation experience across the shipment lifecycle:
Track-and-Trace Visibility Automation – AI agents manage check calls, ETAs, arrivals/departures, and proactive shipment updates across voice, SMS, and email
Exception Management – Automatically detects delays or missing updates and triggers escalation workflows for faster resolutions
Unified Offer Management – Pulls offers across TMS platforms, load boards, and email into one streamlined workflow
AI-Powered Booking Support – Evaluates offers automatically and recommends carriers using historical performance data
Omnichannel Communication – Centralizes all operational conversations with drivers and dispatchers
Call Scheduling API – Automates outbound communication cycles tied to shipment milestones
“Track-and-Trace has always been one of the most repetitive and time-consuming workloads in freight,” said Brian Work, President at CloneOps.ai. “This partnership removes that operational drag. By embedding CloneOps.ai automation inside Chain, operations teams get shipment visibility without chasing updates, so they can scale without adding headcount and stay focused on revenue and service. This is practical automation that delivers value day one.”
Customer Benefits
Chain customers will gain:
Automated Track-and-Trace workflows that reduce manual check calls
Faster carrier response times and improved shipment visibility
Lower operational cost per load without increasing team size
Smarter booking execution powered by AI agents
Real-time exception handling and proactive communication
A scalable automation layer that grows with operations
About Chain
Chain Inc. is an AI-powered freight visibility platform that automates manual work so logistics can scale faster. Chain’s Autopilot AI combined with Chain’s Tracking and Booking platforms does the work for you by managing driver and dispatcher communication, handling check calls, ETAs, and delivery updates, while also monitoring and resolving exceptions and assistance requests from dispatch to delivery.
About CloneOps.ai
CloneOps.ai powers business communications with AI agents that handle calls, emails, and texts across the business lifecycle. Built by logistics operators who understand the industry’s bottlenecks, CloneOps.ai delivers automation that eliminates friction and accelerates results. Learn more at www.cloneops.ai
